zi77 Terms and Conditions

1. Definitions and General Information

In this document, "zi77", "we", "us" or "platform" refers to the zi77 online casino and betting platform, operated under the domain zi77.lat. "User", "player" or "you" refers to any person who is registered on the platform or wishes to register.

zi77 is an online entertainment platform built specifically for players in Bangladesh. The platform offers slots, live casino, cricket betting and a variety of other games. Fast and secure transactions are supported via bKash, Nagad, Rocket and bank transfer.

These terms and conditions have been drawn up in accordance with applicable laws in Bangladesh. By using the platform you confirm that you have read and accepted these terms. This document may be updated at any time when necessary, and the version published on the platform after any change will be the one in effect.

2. Account Registration and Management

Creating a personal account is required to play on zi77. All information provided at the time of account registration must be truthful, accurate and complete. Providing false or misleading information may result in immediate account closure and forfeiture of associated funds.

2.1 Single Account Policy

Each person may open only one account. If a person holds more than one account, all accounts will be closed and any bonuses or winnings may be cancelled. zi77 will investigate multiple accounts originating from the same household, address or IP address.

2.2 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. You are solely responsible for all activity that takes place on your account. If you suspect that your account has been accessed without authorisation, notify our support team immediately.

2.3 Identity Verification (KYC)

zi77 reserves the right to verify a player's identity at any time. A national ID card, passport or other identity document may be requested before a withdrawal or for transactions above a certain amount. Withdrawals may be placed on hold until the KYC process is completed.

3. Age and Eligibility Requirements

By registering you confirm that you are at least 21 years of age. zi77 may ask you to provide proof of age at any time. Providing false information about your age will result in account closure and all deposits and winnings may be cancelled.

In addition, residents of any country or region where online gambling or betting is prohibited under applicable local law may not use this platform. It is entirely the user's own responsibility to comply with applicable laws.

4. Deposit and Withdrawal Terms

4.1 Deposit Rules

bKash, Nagad, Rocket and bank transfer can be used to deposit funds on zi77. The minimum deposit amount is ৳500. All transactions are secured with SSL encryption. Deposited funds are generally credited to the account instantly.

You may only use payment methods registered in your own name. Deposits from third-party accounts are strictly prohibited. zi77 reserves the right to decline suspicious deposits.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 10 to 45 minutes. However, processing time may be longer if a KYC verification is pending or additional security checks are required.

• Withdrawals will be processed using the same method used for the deposit.
• Bonus wagering requirements must be met before a withdrawal can be made.
• The maximum limit for a single withdrawal is set by zi77 and is subject to change.
• Contact zi77's support team before cancelling a pending withdrawal.

4.3 Currency and Taxes

All transactions are conducted in Bangladeshi Taka (BDT / ৳). It is entirely the user's own responsibility to pay any taxes applicable on winnings. zi77 takes no responsibility for deducting or refunding any taxes.

5. Bonuses and Promotional Offers

zi77 offers various types of bonuses and promotional offers. Each offer has its own terms, which are clearly stated on the offer page.

5.1 Welcome Bonus

New players will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 20x (deposit + bonus). For example: depositing ৳1,000 gives you a ৳1,000 bonus — a total of ৳2,000. Before withdrawing, you must wager ৳2,000 × 20 = ৳40,000.

• Wagering must be completed within 30 days of receiving the bonus.
• The welcome bonus can be claimed only once per person, household or address.
• Certain games may be excluded from wagering calculations.
• Minimum bet amounts apply while bonus funds remain in the account.

5.2 Other Bonuses

Terms for reload bonuses, cashback offers, VIP rewards and special event bonuses will be published on the relevant offer page. zi77 reserves the right to modify, suspend or cancel any bonus offer.

6. Fair Play Policy

zi77 is committed to ensuring fair play. All games are operated using independent Random Number Generator (RNG) technology, which guarantees impartial and unbiased results.

All game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, Spribe, JILI and Ezugi — operate their games in accordance with internationally recognised standards. zi77 does not and will not have the ability to alter the outcome of any game.

Live casino games are played with real dealers and are streamed in real time. The results of live games are fully transparent and verifiable.

7. Prohibited Activities

The following activities are strictly prohibited on the zi77 platform:

• Creating or operating multiple accounts.
• Operating an account on behalf of or in the name of a third party.
• Strategic misuse of the bonus system (bonus hunting, arbitrage betting).
• Use of any automated software, bots or scripts.
• Attempting to breach or probe the platform's security measures.
• Fraudulent behaviour or collusion with other users.
• Using the platform for the purpose of money laundering.
• Registering with a false identity or using another person's details.
• Insulting or threatening zi77 staff.

Involvement in any of the above activities may result in zi77 immediately closing the account, forfeiting associated funds, and taking applicable legal action.

8. Account Suspension and Closure

8.1 Suspension by zi77

zi77 may suspend or close an account without prior notice in the following circumstances:

• Any breach of these terms and conditions.
• Providing false or misleading information.
• Failure to complete KYC verification.
• Suspicious or fraudulent activity.
• An order from a court or regulatory authority.

8.2 Closure by the Player

You may close your account at any time through the support team. Please ensure all pending withdrawals are completed before submitting a closure request. If you wish to self-exclude for responsible gaming reasons, please visit our Responsible Gaming page.

9. Limitation of Liability

zi77 will not be liable for any loss caused by technical faults on the platform, internet disconnection or unforeseen circumstances. However, if a player suffers a direct financial loss due to a proven technical fault, zi77 will review the matter and attempt to resolve it.

zi77 is not obliged to provide compensation in the following cases:

• The user's own internet disconnection.
• Losses arising from normal in-game risk.
• The user's own error or negligence.
• Force majeure events (natural disasters, national emergencies, etc.).

10. Personal Information and Privacy

zi77 is committed to protecting your personal information. Information collected during account registration is used solely for operating the platform, completing KYC verification and meeting legal obligations.

Your information will not be sold to third parties. However, disclosure may be required by law or at the direction of a regulatory authority. To read our full privacy policy, please visit the Privacy Policy page.

11. Responsible Gaming Terms

zi77 believes in promoting responsible gambling. We want every player to have a healthy and enjoyable experience.

Tools available for players to protect themselves:

• Deposit Limits: Set daily, weekly or monthly deposit limits.
• Time Limits: Restrict the amount of time spent playing per session.
• Self-Exclusion: Temporarily close your account for a set period.
• Reality Check: Receive notifications at set intervals.

Gambling addiction is a serious problem. If you or someone you know is affected, please visit our Responsible Gaming page and seek help.

12. Right to Amend Terms and Conditions

zi77 reserves the right to change, amend or update these terms and conditions at any time. Notice of significant changes will be provided in advance on the platform or by email. Continued use of the platform after any change will be considered as your acceptance of the new terms.

We recommend that you visit this page regularly to stay up to date.

13. Dispute Resolution Process

If a dispute arises on any matter, please contact our support team in the first instance. We are able to resolve most matters quickly and amicably.

Dispute resolution process:

1. Provide full details to the support team via live chat or email.
2. The support team will investigate the matter and generally respond within 48 hours.
3. If a resolution is not reached, the matter will be escalated to senior management.
4. The final decision rests with zi77 management and is final and binding.

Support email for dispute resolution: [email protected]